We have received messages regarding balances on ParentPay accounts for children that have come to Breakfast Club around 8.20am. As the system is automated on the School Meals Cypads, even if children come in with seconds to spare before the free sessions starts, they are being charged £3. We appreciate this seems unfair but the staff aren’t able to override the system.
For clarity moving forward, can we ask that all parents book their places using ParentPay whether it may be for the free OR the paid session.
The paid session begins at 7:50 and ends at 8:20. This is on ParentPay as BREAKFAST.
The free session begins at 8:20 and doors close at 8:30. This is on ParentPay as MORNING.
We’ll review this system over the next week to see if it’s working. The only other alternative is that we ask for parents to escort their children to club for them to physically sign in with a time but this will add extra minutes to the morning rush, especially with the parking situation.
If you have any feedback it would be appreciated.
Many thanks.